Can I still change or cancel my order?
Please contact us as soon as possible via the contact form . If your order hasn't yet been processed or shipped, we can often still adjust or cancel it.
Will I receive a confirmation after ordering?
Yes. After completing your order, you will automatically receive a confirmation email with your order summary.
Where can I find my order number?
Your order number can be found in your confirmation email and in the emails you receive from us about your order.
What payment methods do you accept?
You can pay with iDEAL, credit card (Visa, Mastercard, American Express), Apple Pay, Bancontact and Klarna.
Can I pay later with Klarna?
Yes, you can pay later at Kidoloo with Klarna. Pay within 30 days of placing your order. This allows you to check the products first.
Is paying at Kidoloo safe?
Yes. Payments are processed through an encrypted and certified payment environment. We do not store any payment information.
What is your return policy?
You have a 14-day return policy after receipt. Register your return via the contact form and then return the product within 14 days, unused and complete in its original packaging.
What if my order has not been delivered after 14 business days?
Email us via the contact form . We'll immediately contact the carrier and keep you updated. In exceptional cases, we'll provide a suitable solution, such as a new product or a refund.
CONTACT
Is your question not listed?
Please feel free to contact our customer service if your question is not among the frequently asked questions.
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